Privacy Policy

Coffee Creek Adult Family Home

Effective Date: August 18, 2026

Coffee Creek Adult Family Home ("Coffee Creek," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how information associated with our SMS messaging program is handled.

Information We Collect

We may collect personal information that you voluntarily provide to us when you contact Coffee Creek Adult Family Home, request information, schedule or request a tour, submit a website form, communicate with us by phone, email, or text message, or otherwise interact with our services.

Information we may collect includes:

First and last name

Email address

Telephone or mobile phone number

Information submitted through website forms

Information regarding care needs, preferences, or inquiries that you voluntarily provide

Appointment or tour information

Communications you send to us

Website and device information collected automatically, such as browser type, IP address, device type, and website usage information

Please do not submit sensitive medical or health information through general website contact forms unless specifically requested through an appropriate secure process.

How We Use Your Information

We may use personal information to:

Respond to questions and inquiries

Provide information about Coffee Creek Adult Family Home and our services

Coordinate, schedule, confirm, or follow up regarding tours

Communicate regarding care inquiries or requested services

Send appointment, tour, or service-related reminders

Provide customer service and support

Maintain records of communications and requests

Operate, maintain, protect, and improve our website and services

Prevent fraud, misuse, or security threats

Comply with applicable legal obligations

SMS and Mobile Messaging Privacy

When you provide your mobile number and separately consent to receive SMS messages from Coffee Creek Adult Family Home, we may use your mobile number to send communications related to your inquiry, requested tour, appointment reminders, service information, follow-up communications, and other messages consistent with the consent you provided.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is not a condition of purchasing or receiving services from Coffee Creek Adult Family Home.

Message frequency may vary depending on your interactions with us. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from us. You may reply HELP for assistance.

Sharing of Personal Information

We do not sell or rent your personal information.

We may disclose personal information when reasonably necessary to service providers that perform operational functions on our behalf, such as website hosting, communications infrastructure, customer-service technology, or other business-support services. These providers may access information only as necessary to perform services for Coffee Creek Adult Family Home and are expected to appropriately safeguard that information.

As stated above, mobile information and text-messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information:

When required by applicable law, regulation, legal process, subpoena, court order, or governmental request

When reasonably necessary to protect the rights, safety, property, or security of Coffee Creek Adult Family Home, our residents, users, or others

In connection with a lawful business reorganization or transfer, subject to applicable privacy obligations

Cookies and Website Usage Information

Our website or technology providers may use cookies or similar technologies to operate the website, understand website usage, maintain security, and improve functionality.

Your browser may allow you to disable or manage cookies. Certain website functions may not operate correctly if cookies are disabled.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to websites operated by third parties. Coffee Creek Adult Family Home is not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and SMS messaging program are not intended for children under 13. We do not knowingly collect personal information online from children under 13.

If we learn that information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

Your Choices

You may contact us to request that we update or correct personal information you previously provided, subject to applicable legal requirements and legitimate recordkeeping needs.

You may opt out of SMS messages at any time by replying STOP.

You may contact us regarding privacy questions using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal obligations, or services.

When this Privacy Policy is updated, the revised version will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how Coffee Creek Adult Family Home handles personal information, please contact us:

Coffee Creek Adult Family Home
Phone: (360) 791-3884
Email: [email protected]